Only the last couple months have I noted an issue. . I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Re: High latency. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service đ. It doesn't matter how big the download is (it could be a song that would take a. This provides lag-free play without disruption across multiple connected devices. 6% and 98. Networking and WiFi. Thanks for arranging the visit. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. 5 weeks. I live in the UK and am playing ESO on the European server. For some reason I am experience major latency/ping issues. . on â28-09-2021 14:04. It seems to vary day to day for no obvious reason. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). SpeedIf you havenât already, set up a free, secure and âofflsiteâ - âBroadband Quality Monitorâ to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 168. The best times to game online or make big downloads, for example, would be when connection is fastest. An extra 2GB of mobile data if you have broadband issues. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. No setup fee. I have rebooted all devices (VM Hub, my own router. Tap the results to find out more about the issues, and when we expect them to be fixed. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. I had this issue before in late July but it - 5102935. QuickStart, set up and connections. The range is not bad but I have noticed couple of. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. RTT usually involves three steps: The. Sorry to hear of any broadband issues. Today we wanted to share a quick update. Any ideas on what I can try. 8. However, a friend who lives nearby and also is with virgin media appears to be unaffected. 3. openreach) and virgin put in their own. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Rated 4. Simply test your broadband service, and if we find an issue we can help with a fix online. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. No improvements, still lagging and getting packet loss constantly. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Refresh data. Hi again @Bradleygraham84. Also, If you havenât already, set up a free, secure and âofflsiteâ - âBroadband Quality Monitorâ to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. I recently upgraded to M500 and since then these issues have become more prevalent. Entertain me; Broadband Deals. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. More comprehensive network performance managers can test and check latency alongside their other features. There are a few latency spikes however this can be normal. over RFoG, then this is less of an issue. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. There's a big thread on the 'Talk to Virgin Media' forum on. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home â25-07-2022 20:05 - edited â25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Mediaâs cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). For the past few days I've been having issues with packet drops and high latency spikes. nothing major - xbox, laptop, phones, Alexa etc. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. on â17-01-2023 14:03. The UK's largest independent broadband news and information site. Yes, the issue is having done various test for latency through WiFi to the hub. F010337396 is the fault number for your records. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Network lag happens for a few reasons, namely distance and congestion. Here we will see the SSID / password settings for the WiFi bands. Sample BQM showing high latency issues on 11th April 2022. Bandwidth is the amount of data you can send and receive in one second. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. 42. 28. Broadband only plans with FREE setup, prices from £28. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. The good news is that people are reporting an improvement. I am connected to my router via Ethernet cable and have never experienced any issues up until now. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. My latency in game varies from around 200 up to 800, and. Virgin Media Community: Broadband: Networking and WiFi: Packet loss and high latency. Broadband Status checked: 00:00 . from the network to the Hub or occurs from the Hub over the WiFi links to your devices. My friends who are on virgin in same city donât get it. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). Networking and WiFi. BQM graphs of the last 3 days. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. While basic speeds of 3-5 Mbps. Re: High Latency for over 12-18 months. Hoping a virgin team member will see this and send an engineer out to fix the issue. High Latency Issues D4 ONLY. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. Key Features. Step 3 - where the webpage downloads the requested data onto your device - is measured by. particularly with speed and latency. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 1. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Currently on hold with VM customer support, who are having a tough time understanding. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UKâs main ISPs of 1,130Mbps. However, by design, it is more insulated against physical downtime and failures. Open a web browser and go to 192. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. I've been using net meter and ping test which. . In the search box, type ncpa. To fix this youâll need to log in to your router and change a few settings. and tells you of more local issues down to street cab/ postcode level. I have tried various DNS all with. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Black Friday sale ends on 27th November. Quarterly UK Customer (Connection) Figures â Q1 2022 5,595,800 Fixed Broadband â (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. Impossible to leave Virgin Media with dignity!. g. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. Looking at your broadband quality. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. 116. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Gig1 Fibre Broadband comes with a WiFi Hub thatâs capable of delivering gigabit speeds over WiFi. on â21-11-2022 16:36. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Usually a rock solid service. Starting from £185 pm. which increase the cost of broadband contracts by the. Click on the âDownstreamâ tab, copy the text and paste into your reply, do not take a screen shot. When you download anything â even just a web page â you are sending a request to a remote server. . 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). If the router is too far away and there are no cables at your place of residence, a. This has been particularly disruptive to online multiplayer games. The 3. e. This can be replicated via WiFi. 8. . VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Re: High latency spikes. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. 254. QuickStart, set up and connections. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. 50. I even opened up a complaint. Nothing has changed in performance. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. 80% avg. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. From a system check ran, you have got an SNR issue (signal to noise ratio). Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. A number of Virgin Mediaâs UK broadband ISP customers have been left frustrated after they were promised the providerâs latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Static ip Address Cost. No issues. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. There are apparently no issues in my area (. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). Follow these steps: 1. 1, latency returns to. A modem reboot fixed this. Thanks for your post. Broadband, Phone & TV bundles from £31. If you still canât eliminate the high latency and ping, you can now proceed to the fixes below: 1. Allocate your device (s) static IPs in your router settings > devices, I'd start at . A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. David Samuel Robbins / Getty Images. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). 30-03-2022 08:00 - edited â30-03-2022 08:03. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. We have the 350mb package and speed isn't actually an issue, its latency. Hey @J4cko,. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Previously with NTL, Virgin Net, Cabletel, Cable Online. . Virgin Media would have same issue some hours once per week late night. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. Rang 150 at 3. Re: High Latency for over 12-18 months. Hi everyone, I have a bit of an unusual issue. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. hoping for some advice regarding my latency/ping issues when gaming. 00. Please, help, as it is really uncomfortable to work during such service state. We would like to show you a description here but the site wonât allow us. The latency test I was doing was on the Virgin app to my mobile phone. Mobile Your Account. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. This visually shows what I have been epxeriencing for months now. 20-30ms (or up to 50ms) is low latency, so it is considered good. Please, help, as it is really uncomfortable to work during such service state. If anything, itâs more likely to. No longer an issue. Awful Latency Issues in. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. The router will go through the booting up. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. 25-11-2022 12:58 - edited â25-11-2022 13:05. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. 168. Also. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. I'm currently using a wifi range extender connected to. just general stuff. 1. Looking at your broadband quality monitor graph your broadband performance is excellent. Packet loss is where some bits of information are lost. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. 0 in modem mode with Raspberry Pi (running. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. 17-07-2023 There are a few common causes of high broadband latency. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Like many users on here, I have been experiencing high latency spikes on my connection. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. . nothing major - xbox, laptop, phones, Alexa etc. ISPreview has published a response. 62. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). Attached are my logs and BQM. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Itâs in the title â High latency and Packet lossâ Issues were noted on ethernet and WIFI. This is just a technical te. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. Broadband Quality Monitorâ to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. Modem is still rubbish, but if used in modem mode there are no latency spikes. 222 ms 3. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. on â12-06-2022 21:57. Set input buffer to CSTS in the gameplay settings tab. Appreciate the assistance. + £8 per month for a static ip address, cancel at anytime with 7 daysâ notice. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. VM cable was only laid in my area last spring and made available for installation last summer. Multiple broadband speed tests over time can show if and when speed fluctuates. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Regular readers will recall that we first spotted a smaller batch. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. Latency is getting worse everyday. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. 4. BQM: Downstream bonded cha. I'm sorry to hear about the issues with the latency. . 1 or 1. Check your in-game region. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. . Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Virgin Media Ireland provides answers to all your slow speeds questions here. As @legacy1 (Thanks for the assist đ) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. Download and upload - 5057307. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. Thatâs the simplified version of their differences, but weâll dive deeper into the two terms so you can better troubleshoot. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. Optimise your display with auto low latency mode: Check your settings. 3. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. The latest update we have is: This problem should now be fixed. 1 GB/s download according to Samknows). My latency is very high and - 5173339. just general stuff. . 5. Start a broadband monitor now. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. on â04-02-2023 20:28. Sorry to hear of the broadband issues. This didn't solve the issue for me though. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Options. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. Once again, Virginâs main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. 9 458395984 3. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Browse Virgin Media Virgin Media Community. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. As I work remotely and present. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. Please let me know how you get on and if any of these steps have helped. 962 ms 5. Hereâs how you can get your hands on it: . When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Had an ongoing issue in our area for a while, high latency making working from home impossible. The wider internet can also suffer traffic problems which can increase latency. over-utilisation and Andrewâs comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Slightly disappointed that an old Hib 3 router was installed. Fast forward months down the line there was still no change with various fix dates been and gone. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Cambridge speed and latency issue. But is there really no solution to this issue? I am on the 350mb speed. It appears to be a due to a routing choice which appears to go via US servers. When the speed of the two devices differs. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Join from just £25 per month. Ooklaâs tests confirm results weâve seen from other broadband measurement companies, such as SamKnows. Sending out ANOTHER engineer to replace the hub again and the. Latency is a synonym for delay. I seem to be getting massive latency issues and speed issues I'm on 350mb. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. 1. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. (step-by-step information on troubleshooting the most common. 1. I am on the 1Gig fibre with the. 1) 5. As well as trying the âcheck service,âArea status webpage" (link at top right of this forum), also try the âfree & automatedâ Service Status number - 0800 561 0061 - which usually gives the most. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. 1 DS is too low at -7 so that needs fixed. Some broadband customers on UK ISP Virgin Media âs (VMO2) fixed line network are reporting a noticeable increase in peak time latency â usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Well, we donât think thatâs right. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. Current VM broadband only customer. Share a screen shot of the results. I base this on the very high latency that magically improves at 12:30am - a classic symptom. See on. 1 Kudo Reply. Channel Frequency (Hz) Power (dBmV) SNR (dB). Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Click on the â> Check router statusâ button. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. For example, if you have a gigabit fiber internet connection, make sure youâre connected over a gigabit ethernet cable, not over WiFi. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. 8. in. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. I have had these issues since the day i got the broadband installed, Over 5 months ago. The estimated fix dte and time is the 27th February at 3pm. Use a cable connection. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. on â31-10-2022 21:35. 8 results in RTTs of >500ms and ~10-30% packet loss. If it is still poor, change primary DNS to 8. I've gone through the usual resetting the hub 5, no faults in my area etc. Simply test your broadband service, and if we find an issue we can help with a fix online. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. 174. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Latency can not only cause issues with upload and download. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. This results in it being unusable for latency sensitive applications such as gaming. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily.